Privacy Policy

Effective Date: January 1, 2025

At iSupport4u Inc ("we," "our," "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

Information We Collect

We may collect the following types of information:

Personal Information: name, email address, phone number, and other identifiers you provide when contacting us or using our services.
Account Information: login credentials or authentication details if you access restricted parts of our services.
Technical Information: IP address, browser type, device information, operating system, and usage patterns collected via cookies, log files, or analytics tools.
Service Data: information about your IT infrastructure and environment necessary to provide contracted services.

Cookies and Tracking

Our website may use cookies, beacons, and similar technologies to improve user experience, analyze site traffic, and deliver relevant content. You can disable cookies in your browser, but some features may not function properly.

How We Use Information

We use collected data to:

Provide, operate, and improve our IT services.
Respond to inquiries and support requests.
Maintain security, monitor usage, and prevent fraud.
Ensure compliance with legal and contractual obligations.
Communicate updates, offers, or changes to services.

Information Sharing

We do not sell or rent your personal data. We may share limited data with:

Service providers: hosting, analytics, subcontractors — bound by confidentiality and security obligations.
Legal authorities: when required to comply with laws or protect our rights and safety.
Business transfers: if iSupport4u Inc is involved in a merger, acquisition, or sale of assets.

Data Security

We implement reasonable technical and organizational measures to protect your information, including encryption, access controls, patch management, and audit logging. However, no method of transmission or storage is 100% secure.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

Depending on your location, you may have rights under data protection laws (such as GDPR or CCPA), including:

The right to access and receive a copy of your personal data.
The right to correct inaccuracies in your personal data.
The right to request deletion of your personal data.
The right to object to processing or request data portability.

To exercise these rights, contact us at hello@isupport4u.com.

Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it promptly.

International Users

If you access our services from outside the United States, note that your information may be transferred and stored in jurisdictions with different data protection laws.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of such sites.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. We encourage you to review this page periodically.

SMS Privacy Policy

We do not share, sell, or disclose customer mobile phone numbers to third parties for marketing or promotional purposes.

Customers may provide their phone number through website inquiries, phone calls, email communication, or direct business interaction for the purpose of receiving service-related SMS communication.

We do not share, sell, rent, or disclose customer mobile phone numbers or SMS opt-in consent information to third parties or affiliates for marketing or promotional purposes.

Mobile phone numbers collected for SMS communications are used only to communicate directly with you regarding services, support, appointments, inquiries, account notifications, and business communications related to iSupport4u Inc.

Text messaging originator opt-in data and consent will not be shared with any third parties, except as required by law or as necessary to provide the messaging service.

SMS Terms & Conditions

By providing your phone number and opting in to receive SMS messages from iSupport4u Inc, you agree to receive text messages related to our services. The following terms apply:

Message purpose: Service updates, support communication, appointment scheduling, client inquiries, account notifications, and business-related communication.
Message frequency: Message frequency may vary depending on your interaction with us.
Message and data rates: Message and data rates may apply depending on your mobile carrier and plan.
Opt out: You may opt out at any time by replying STOP. You may receive one confirmation message and no further SMS messages will be sent unless you opt in again.
Help: For help, reply HELP, call (415) 666-2707, or email hello@isupport4u.com.
Consent: Consent to receive SMS messages is not required as a condition of purchasing any product or service.
Carrier disclaimer: Carriers are not liable for delayed or undelivered messages.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:
(415) 666-2707 | hello@isupport4u.com